![]() ![]() We service homes between the hours of 8:00 a.m. Time of Service It is very difficult to commit to an exact arrival time (apart from first thing in the morning) because of our ever-changing schedule and the fact that we don’t finish cleaning each home at an exact time. Sweeping Hands will never charge your card for any extra time without your consent. You will have the option to approve the extra time or to stay within your original estimate, understanding it will be left incomplete. ![]() They will also let you know if the home will require extra time due to things like higher dirt level than anticipated, a high number of knick-knacks/trinkets, etc. Sweeping Hands will call you about ½ hour before your initial clean is scheduled to be completed. Initial Cleaning Estimate We take many variables into account when we give an initial cleaning estimate, but due to it being given over the phone, our cleaning technicians will let us know if extra time is needed to perform our full scope of service in your home. ![]() This is to make sure they have arrived and left safely. Our cleaning techs clock in and out from our scheduling app on their phones, and GPS coordinates are registered at the time of input. You do have the option to opt-out of these. You may respond to the email however, the automated text messages are only one way. Technology Sweeping Hands utilizes technology to its fullest to provide an even smoother customer experience! You will receive an automated reminder email and text the night before your service. All biweekly clients will be rescheduled as the schedule allows for that week. ![]() If your cleaning should fall on a holiday, all weekly clients will be rescheduled to the next cleaning day. Holiday Schedule Please note we will be closed in observance of the following holidays: Business hours for voicemail, email, and/or text messages are during normal business hours with a general response time of 1 hour. Hours of Operation Sweeping Hands generally provide service between 8am-6pm Monday-Friday and Saturday 9am-2pm. These guidelines have been put in place in order to provide a safe environment for our employees and set clear expectations with our clients so that we can continue to make your home sparkle for years to come! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Thank you for choosing Sweeping Hands! Below are the guidelines we ask our clients to abide by. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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